06-02-2026 08:33 AM
I'm using GlobalProtect 6.2.8 on Windows 11 and, sometimes, it doesn't recognise the antivirus as working/updated. I've updated Windows and checked everything is fin, but it still doesn't connect. The issue doesn't continually happen, but randomly: sometimes it connects, sometimes it doesn't, and sometimes it's connected and disconnects.
06-04-2026 05:20 PM
Hi @belengdp ,
This sounds like an intermittent HIP detection issue rather than a standard GlobalProtect connectivity issue.
I would recommend checking the HIP Match logs for the affected user during both a successful and failed attempt, and collecting the GlobalProtect client logs from the endpoint when the issue occurs.
06-04-2026 05:20 PM
Hi @belengdp ,
This sounds like an intermittent HIP detection issue rather than a standard GlobalProtect connectivity issue.
I would recommend checking the HIP Match logs for the affected user during both a successful and failed attempt, and collecting the GlobalProtect client logs from the endpoint when the issue occurs.
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