This website uses Cookies. By clicking Accept, you agree to the storing of cookies on your device to enhance your community and translation experience. Read our Privacy Policy.
Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
Buy or Renew
Buy or Renew
GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

Discussions

Start a conversation

GP Agent Machine Certificate Check

Hello, I am trying to find out more information about a GP portal setting called Machine Certificate Check under Portal Configuration / Agent / Agent Config / Config Selection Criteria / Device Checks. I was hoping to use a machine certificate check outside of the authentication tab to allow or disallow machines based on user/user group, but I...

Resolved! GPVPN Issue

We have GlobalProtect Agent 6.2.8-c317 yesterday some users could connect but could not access network files or get on the internet. Other user no problem. Nothing changed on our network other then the GP VPN license expired 2 days ago even though we paid for the renewal 3 weeks ago. I am not a Palo Alto person and since I cannot get to support...

Pre-Logon Behavior with SAML Login

I recently found interesting behavior in GlobalProtect with pre-logon when using SAML. I started off by following these instructions: Remote Access VPN with Pre-Logon The customer I was working with had certificates in the user-store they did not want to access during pre-logon or user login. We specified "Machine" in the "Client Certificate ...

GlobalProtect VPN not working on T-Mobile Home Internet

Over the past couple of weeks we have been getting more and more support tickets stating that our users can't connect to GlobalProtect VPN. The one common thread they have is they all have T-Mobile Home Internet. Has anyone else noticed this? Is there a fix or workaround? Thank you.

jambulo by • L4 Transporter
  • 68079 Views
  • 10 replies
  • 0 Likes

VPN Issues with SAP

I got intermitent connection affecting production PA-5220 VERSION 11.1.13 . Global protect 6.2.8-1045 troubleshooting : The VPN tunnel temporarily disconnected and routing entries associated with the tunnel were removed. The GlobalProtect client subsequently recreated and reconfigured the virtual adapter. A new IP address assignment was re...

F.Pinar by • L3 Networker
  • 198 Views
  • 1 replies
  • 0 Likes

GlobalProtect 6.3.3-h14 (6.3.3-c1121) causes immediate PanGPA.exe crash (access violation) on Windows 11 25H2 after clean install — resolved by downgr

SummaryAfter installing GlobalProtect App 6.3.3-h14 (6.3.3-c1121) on Windows 11 25H2, the client crashes immediately and cannot be used to log in. Reverting to the previously installed version resolves the issue. This is not isolated to one machine — it has been reproduced on multiple independent Windows 11 25H2 endpoints.Error observed1. Global...

螢幕擷取畫面 2026-09-22 162803.png
螢幕擷取畫面 2026-09-22 162816.png

Global Protect Blank Screen on Windows 11

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end the global protect task and re-open the application. The issue is very intermittent and does not ...

JMadeiro_0-1764962336286.png

Not able to login to Windows due to Global Protect not being connected

So even if Global protect was connected before a logout, sometimes it wont let my AD users login to the computer at all saying We could not authenticate with the server basically, and few times if i let it sit for 10 seconds it will connect and im able to login without that error message. Is there any way to fix this? or any one experience somet...

J.Hiett by • L0 Member
  • 232 Views
  • 1 replies
  • 0 Likes

Allowing GlobalProtect connection via Source user

Hi everyone, Our staff occasionally goes abroad and they still need to be able to work. At the moment, we need to ask them to check their Public IP and then we whitelist that. This gets a bit cumbersome, especially if they're going to 3-4 countries in 2 weeks. Is there a way to allow them to connect to GP if it identifies that it's a particula...

Globalprotect for android ver 6.1.14 issue

Hello Team, I am recently having problem with GlobalProtect agent for Android phones. previously everything was fine and no problems until version 6.1.11.x. now upgraded to Globalprotect for android version 6.1.14.x. since this version was installed o the mobiles, we are having problems connecting to the portal. as soon as yo...

Globalprotect Portal not generating cookie after login

Hi everyone,i ran over an cookie generation issue with my GlobalProtect Portal.To minimize login requests we are generating Authentication override cookies on the portal side and set the lifetime on the gateway side to 5 minutes.The first time i connect to the portal (windows client) the cookie is issued and logged in gp logs 'portal-gen-cookie'...

  • 1712 Posts
  • 68 Subscriptions
Top Solution Authors
View All
Labels
LEGAL NOTICES
RESOURCES
Khoros awards 2022
Copyright 2007 - 2026 - Palo Alto Networks