- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
11-03-2021 09:30 AM
Dear All,
I am using split tunnel in our GlobalProtect vpn and have excluded youtube.com. It was working fine but our users are unable to access youtube while on vpn for a few weeks now.
Below Errors:
The web page at https://youtube.com/ might be temporarily down or it may have moved permanently to a new web address.
11-03-2021 11:36 AM
What version of GlobalProtect are you using? Does this affect all users all the time?
My users have experienced this problem intermittently. Here is a post I made with more details https://live.paloaltonetworks.com/t5/general-topics/globalprotect-split-tunnel-some-clients-get-inva...
The "solution" to my problem has been to have the user reboot, or restart the PanGPS Service if they have rights. Afterwards, everything works again.
I am hoping the newer versions of GlobalProtect have fixed the problem but have not been able to test that. For example, the 5.2.4 release notes included this note
GPC-11805
Fixed an intermittent issue where, when split tunnel was configured
based on the destination domain and application, users were not
allowed access to specific fully qualified domain names after changing
the network.
11-03-2021 11:36 AM
What version of GlobalProtect are you using? Does this affect all users all the time?
My users have experienced this problem intermittently. Here is a post I made with more details https://live.paloaltonetworks.com/t5/general-topics/globalprotect-split-tunnel-some-clients-get-inva...
The "solution" to my problem has been to have the user reboot, or restart the PanGPS Service if they have rights. Afterwards, everything works again.
I am hoping the newer versions of GlobalProtect have fixed the problem but have not been able to test that. For example, the 5.2.4 release notes included this note
GPC-11805
Fixed an intermittent issue where, when split tunnel was configured
based on the destination domain and application, users were not
allowed access to specific fully qualified domain names after changing
the network.
11-04-2021 06:55 AM
Dear Chatham,
Restarting PanGPS from windows task manager worked for me.
I will try the same with other users and update here.
Thank you very much,
11-04-2021 06:59 AM
Sorry but it's not playing videos and giving below errors:
Connect to the internet
You're offline
We are using GlobalProtect version 5.2.6-87 on our machines, I will upgrade to the newer version to see if it starts working.
05-02-2024 10:19 AM
Split tunneling does not work well with global protect I have noticed. I can't get it to work either.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!