Unable to downlode PAN-OS for VM-Series KVM Base Images

[nilesh.pol]

Hello Team,

I am not able to downlode PAN-OS for VM-Series KVM Base Images. we gating below error.

[JayGolf]

Hi @nilesh.pol ,

Please try the following:

Try these steps before contacting Support: 

• Check if you have a Customer Support Portal user login. If not, contact your account Super user to have your user login created
• DO NOT use a bookmarked page to log in to Customer Support Portal
• Type https://support.paloaltonetworks.com/ in a new browser, preferably in a private or incognito window (Chrome and Firefox recommended)
• Delete cache for all time
• Check with an account super user the status of your user login. E.g. the super user can remove an expiration date from your user login, approve your Pending membership, or check if your email ID is listed multiple times in the Member's list and remove the duplicate entries. Super users can check user management practices here.
• If you are not aware who the super user is, or you still need login assistance, you can contact Palo Alto Networks Support by using our Login Assistance form

[nilesh.pol]

Hello,

I have tried this solution but still facing same issue.