UserID domain name wrong

[NunoFacha]

Hey everyone!

So, we've recently made the switch from Checkpoint firewalls to Palo Alto ones, and we're still ironing out some kinks in the setup. Right now, we're focusing on setting up app control rules and such.

But here's the thing: we've hit a snag with UserID mapping. We're hooked up to our Microsoft Active Directory on-prem, and everything seems fine when users connect via GlobalProtect VPN – they show up as "domain.pt\USER". But when they connect locally from their machines, it's just "domain\USER" without the extension. This messes up our rule enforcement.

Group memberships look fine in mappings, and rules apply as they should when using GlobalProtect. It's just the local machine connections that are wonky.

I've attached some screenshots of what's going on in the logs. Any ideas on how to fix this?

Thanks!

[TomYoung · Accepted solution]

Hi @NunoFacha ,

I had the same issue a long time ago.  While I could not figure out how to change the domain for the User-ID agent, you can change the domain for your users mapped to groups (Group Mapping > Server Profile > Domain Setting > User Domain) and GP users (Authentication Profile > Authentication > User Domain).  Then all of your users will show up as domain\USER.

Thanks,

Tom

PS If you authentication profile is SAML, you do not have the User Domain option, but should be able to change the domain in your IdP.

PSS It does appear that the User-ID agent uses the NetBIOS domain name while the LDAP server profile uses the UNC domain name.  That's not consistent.