is the latency occurring for all users on all applications, or for a specific country or a specific application/protocol,...?
You can ask your SE contact for a trial license for ADEM (autonomous digital experience management) which measures all possible parameters to determine what could be happening with a user's connection
Latency issue can come into play due to multiple factors:
2. Internal Router Issues
3. SSL Tunnel instead of IPSEC
and some other factors too.
Did you determine the latency issue by running a speedtest or your traffic is actually facing latency?If you can share more detail wrt configuration, environment, traceroute etc that can help to narrow down the issue.
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