False positive detection (Generic.ml)

[Sebin_Idrive]

Hi team,

Our Remote access software HelpDesk, detecting as "Generic.ml" in VT scanning portal. Kinldy whitelist the application asap.

Details below:

• MD5 :  11fac39964ccf9f6d5a2fc27aac8e44b
• SHA-1 = 81431635dc6abb5fe53f7ff7c786de534ab9b802
• SHA-256 = 521f364c00f11f7535ae5eaead4f88bf6fcfb7283611bb80e8ec6a7148630f2d
• Vhash = 0770866d1c0d1c051505505016z1c9z5bz1fz
• Authentihash = 0eec972de9a42e4673bed0420ab3de4ef6f432bbc06c90cf8ec24a02ff76b794
• Imphash = 884310b1928934402ea6fec1dbd3cf5e

Link to Virustotal report for the file: <Scan Report Page>

Current VirustTotal Verdict: <Generic.ml>

Description: <This software is developed by Idrive Inc, the leading software firm.

URL: https://www.idrive.com/ (parent firm)

URL: https://www.remotedesktop.com/helpdesk/

This application is mainly used for Remote Access to solve user issues via remote session.

Link to download the application (since size exeeding upload limits):https://download.remotepc.com/downloads/hd/221124/HelpDeskViewer.exe>

[mshekh]

Hi @Sebin_Idrive ,

Please open a support case and select a "Product/Problem Area" of 'Threat' and provide the below information.
TAC will investigate your claim and change verdicts based on analysis.

File Hash: <SHA256 hash>

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <verdict>

Description: <description>

[Sebin_Idrive]

Unable to raise ticket in Support Portal, getting below error.