False positive: https://calculatorstudio.co and https://app.calculatorstudio.co

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False positive: https://calculatorstudio.co and https://app.calculatorstudio.co

L0 Member

Hi there, we are not Palo Alto Networks customers but some of our customers are and they are getting false positives on our domain https://calculatorstudio.co 

Please advise on how we can go about getting this resolved. 

3 REPLIES 3

L4 Transporter

Hello @alexandra ,

Every Palo Alto Networks customer can check the categories of a specific URL by entering the URL into a Test A Site, our URL lookup engine. If the customer consider a URL is incorrectly categorized, submit a category change request.

Another option is to create a custom URL category to exclude particular websites from category-based enforcement.

Cheers,
Cosmin

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Community Team Member

Hi @alexandra ,

 

If url-categorisation is the issue please follow the guidance from @CosminM 
In case your customer is getting threat alerts, then have them grab the PCAPs in the threat logs (might have to be activated) and submit to TAC for analysis.

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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L0 Member

Thank you both for your reply. So as I understand it, there is nothing that I can do? 

I've instructed my customers to submit the reports as suggested here but with other providers, I've been able to submit a false positive report myself and was hoping I'd be able to do the same with Palo Alto and get ahead of this on my customers' behalf. But I have instructed them as suggested and hopefully this will be resolved soon as this impacts not only them but their own customers. Thanks again!

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