03-30-2017 03:11 AM
Dear Sirs,
My name is Ian and I represent TweakBit. We have recently released a new version of our products and it is detected by you as “generic.pup”. Please help us to solve this issue asap.
All files are here: https://www.dropbox.com/sh/xrmu3oo6nv6j0kp/AADIOyOMdIvHSAaKrjqgHuLqa?dl=0
Looking forward to your reply.
03-30-2017 10:41 AM - edited 03-30-2017 10:45 AM
Hello,
All the links provided returned either a 429 or 503 HTTP error when accessed from a sandbox.
Can you please provide the information for each file in the following format, this will make it easier to process the request:
File Hash: <hash>
Current Virustotal Verdict: <verdict>
Link to Virustotal for the file: <link>
Description: <description>
04-26-2017 05:21 AM
Hi,
Sorry for delay. Please help us to solve our problem. Your antivirus detect our programs as virus. Please remove false-positive detects (generic.pup) from our programs
File Hash: 1f82a631c1ecb909dfaceb9ae672d6fbc8e0afb2bf9730047b94bb6d8e95f246
Current VT Verdict: generic.pup
Link to Virustotal for the file: https://virustotal.com/en/file/1f82a631c1ecb909dfaceb9ae672d6fbc8e0afb2bf9730047b94bb6d8e95f246/anal...
Description: False positive detection in pc-repair-setup.exe with Palo Alto Networks definition version 20170426 on VirusTotal.
Link to download: https://tweakbit.com/pc-repair/
File Hash: d273034ee352811396674829b7cc1ac566fc3f69589e0fb5303126e608c9b80e
Current VT Verdict: generic.pup
Link to Virustotal for the file: https://virustotal.com/en/file/d273034ee352811396674829b7cc1ac566fc3f69589e0fb5303126e608c9b80e/anal...
Description: False positive detection in fix-my-pc-setup.exe with Palo Alto Networks definition version 20170426 on VirusTotal.
Link to download: https://tweakbit.com/fix-my-pc/
File Hash: 8fe14e0a5a74101cdaff2ee8caa3d518a67451deab3c39894a0efbd103ed0930
Current VT Verdict: generic.pup
Link to Virustotal for the file: https://www.virustotal.com/en/file/8fe14e0a5a74101cdaff2ee8caa3d518a67451deab3c39894a0efbd103ed0930/...
Description: False positive detection in driver-updater-setup.exe with Palo Alto Networks definition version 20170426 on VirusTotal.
Link to download: https://tweakbit.com/driver-updater/
Thanks in advance and have a nice day!
04-27-2017 10:41 AM
These are under investigation.
05-01-2017 09:44 AM
These have been resolved.
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