09-17-2020 06:10 PM
I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.
The program is clean, signed by a trusted party and doesn't contain any unwanted behavior.
My company is developer a computer management system, there was a problem detecting viruses. From the virustotal website engine base "Palo Alto Networks".
Functionality generally requires server-client communication, so I want to inform that the file. My "OfficeaAgent.exe" does not contain a virus component. Please proceed with the investigation. And update the virus information at the site
This my site :
09-22-2020 09:42 AM
09-18-2020 06:21 AM
My name is Troy from the PAN TAC CyberSecurity team. Please allow us to research this issue for you.
09-20-2020 10:34 PM
thanks for your support, Please let me know if you have any quistions.
09-21-2020 06:17 AM
We have changed the sample to benign.
09-21-2020 06:45 AM
Thank you for your help, I have a question for same file name in cases on the different creation date
Files from the same source code different date of creation. And investigations from different virustotal web
Will the verification still be safe, what are your recommendations ?
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