clipboard functionality

[KarlHalpin]

Hi Guys,

Bit of a weird one but has anyone experienced issues with office add ins that uses the clipboard functionality?

seem to be having intermittent errors with it and it just straight up not working.

Tried removing the cortex agent from one or two systems and it seemed to have restored clipboard functionality to the add in, one still did continue with errors after it was removed though.

I cant see any logs in cortex that would suggest it was blocking this so I am not 100% sure cortex is causing the issue but i just thought i would ask here and see if anyone had anything similar.

Agent version is 7.7.8

[creddy]

Hi @AriKukkonen ,
Yes, please raise a case.

[MarioStockinger]

Yes open a ticket. I did so and within 5 Minutes palo alto called me and the support created a exception rule to (hopefully) solve the issue. We have to do more testing if the issue with the clipboard and excel is solved so i cant tell for sure.

[neelrohit]

Hi All,

We are pleased to apprise you that a hotfix version of Cortex XDR agent version 7.8.0.64264 was released yesterday which addresses this known issue on previous version of 7.8.0 and now you would not require the support exception once upgraded to the hotfix agent version. 

For more details, please read here:  https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-8/cortex-xdr-agent-release-notes/cortex-xdr-ag....

[MarioStockinger]

How can i check if the clients got the hotfix version ?  .64264 was releases several days ago so there seems to be no difference in the Build Number ?

[neelrohit]

Hi @MarioStockinger ,

Though this is dynamic by nature for tenants to tenants, however, from standard reference using the document updation date. Whenever there is a hotfix patch that needs to be pushed, the hotfix agent is pushed and the old agent package is removed from the server. 

If there are still issues and you are on this agent version, recommendation is to reach out to our Technical Support Team.