Cortex install fails on the Machines with Traps

[Mohammed_Yasin]

the Cortex install fails on the systems which already has Traps (previous EPP)

I have tried this command (below) which was recommended by Palo Alto, was working previously for few systems, but isn't the same now

msiexec /i \\fps01\Users\rinesh.nanu.2\Cortex\Cortex_x64.msi CLEAN_AGGRESIVLY=1 /L*v \\fps01\Users\rinesh.nanu.2\Cortex\exc02\log.txt

[Mohammed_Yasin]

same I could not able to upgrade from Traps to Cortex, during stopping services

New install goes through fine, but upgrade on a machine that has Traps installed gives this error

Traps ver : 4.2.5

Cortex ver: 7.3.1

msiexec /i \\fps01\Users\rinesh.nanu.2\Cortex\Cortex_x64.msi CLEAN_AGGRESIVLY=1 /L*v \\fps01\Users\rinesh.nanu.2\Cortex\exc02\log.txt

[gjenkins]

Hi @Mohammed_Yasin,

From the filename provided, "Cortex_x64," it would seem that you've built a standalone installer for Cortex XDR. However, the version that you've referenced, Traps 4.2.5, an older ESM version, would require a package designed to perform an upgrade from ESM. Could you confirm that you built a package using the "Upgrade from ESM" option as displayed below?

If you have selected this option for your package,  the next step would require opening a case with Support to analyze further. However, I wanted to make sure that this was covered.