CORTEX XDR Installation Error 1067

[FabioGarcia]

I am not able to install COrtex XDR in a WIN10 computer;

When we try to start the service below we received error message 1067

[Muhammad-Rusli]

Hi Bbarmanroy,

Thanks for your advice, If the hostname device already deleted from XDR management and xtray/icon cannot appears in the device.

Do u have any other way for getting generate logs?

[bbarmanroy]

Hi @FabioGarcia Can you try using a supported version of the agent (v>7.1)? Is this happening on 1 host or on multiple hosts? If the installation fails on the supported versions, please generate the support files for a subset of affected hosts and create a support ticket for a prompt triage and resolution.

[bbarmanroy]

That is an interesting edge case. Is the agent still installed on the endpoint?

You can try executing and see if this works: cytool log collect 

Link: https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-5/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

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@Muhammad-Rusli wrote:

Hi Bbarmanroy,

Thanks for your advice, If the hostname device already deleted from XDR management and xtray/icon cannot appears in the device.

Do u have any other way for getting generate logs?

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[bbarmanroy]

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@Muhammad-Rusli wrote:

Hi Bbarmanroy,

Thanks for your advice, If the hostname device already deleted from XDR management and xtray/icon cannot appears in the device.

Do u have any other way for getting generate logs?

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@Muhammad-Rusli If you're looking to uninstall the agent manually, you can raise a support ticket in any case. They should be able to provide you with a cleaner tool to ensure a successful removal.