Cortex XDR supervisor password

[Marsooq_A]

Hi Team,

Some cytool commands were asking to enter supervisor password to proceed, Is this the uninstall password had to set while creating the package? or the Login account password?

[yogisun]

Hi @dfalcon ,

I tried running the "Cytool protect disable" command in cmd - admin window. Still it requested for password, I gave the user password with which I was logged in to the system. It is part of admin group. But the 'protect disable' command gave 'Access denied' response.

Regards

[vigneshmohan]

Please access to Management Console >>> Go to your Cortex XDR instance where u have your endpoint XDR Agent is binded  >>> Go to Endpoint Tab >>> Policy Management>>> Profiles>>> Agent settings profile ( the Agent settings profile that you added to your policy that has your endpoint as its target) >>> Uninstall Password >>> Change the uninstall password to your own local password,

make sure to Check-in ( perform heart beat),

Now what you had done is replaced either the global settings/ Agent Settings uninstall password

hope it helps

[vigneshmohan]

Supervisor password is also called as Uninstall Password

to change it >> go and change the agent settings profile uninstall password. This must be done on your Cortex XDR Instance.

Steps

Please access to Management Console >>> Go to your Cortex XDR instance where u have your endpoint XDR Agent is binded >>> Go to Endpoint Tab >>> Policy Management>>> Profiles>>> Agent settings profile ( the Agent settings profile that you added to your policy that has your endpoint as its target) >>> Uninstall Password >>> Change the uninstall password to your own local password,

make sure to Check-in ( perform heart beat),

Now what you had done is replaced either the global settings/ Agent Settings uninstall password