USB protection exeption for ClickShare usb Device

[D.Meyer]

Hello everybody,

if we block USB Drives/Windows drives our ClickShare (USB Screen Share Dongle) devices also get blocked.

But they don´t appear in the "Device Control Violations" list so we can´t exclude them from blocking. 

We tried to exlude the path for the *.exe on the ClickShare but this seems not to work.

How can we exlude these ClickShare?

bstrgrds 

[jmazzeo]

Hi @D.Meyer, thanks for reaching us using the Live Community.

You can create permanent device exceptions under Endpoints - Policy Management - Extensions - Device Permanent Exceptions, you need to fill this fields in Common or Custom device types:

You should be able to get the product codes and serial numbers from the vendor.

If this post answers your question, please mark it as the solution.

[D.Meyer]

Hello Again,

we tried this but the clickshare still get blocked and the block action can´t be seen unter "device violations".

[jmazzeo]

Do you have any other kind of Alert in the XDR console? If the device is associated with an application in the system, this one may have some behavior that is suspicious for the XDR Agent and it's being blocked by a protection module.