XDR agent install rolls back

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L2 Linker

XDR agent install rolls back

Hi all,

 

 Has anyone ever had it where an agent will lose connectivity with the management console and will not reinstall afterwards? 

 

 I have an endpoint that lost connectivity with the console. Would not check back in. I removed it via the Control Panel and when I went to reinstall it, it looks fine and then towards the end it rolls back the updates and never completes the install. I removed any additional components after that with the wipe utility, rebooted, ran the utility again and it still won't install properly. 

 

 I have an open case already but wanted to see if anyone else has had this issue in the past! This is one of those "first time for everything" at our organization. 

 

 Thank you in advance. 

L4 Transporter

Your best bet is to use verbose logging and check the log.

 

msiexec.exe /i YouPackageName.msi /L*V Agent.log

 

After it fails, open the agent.log file and search near the bottom for the error.

 

Also, you will want to confirm that there are no conflicts from this matrix.

 

https://docs.paloaltonetworks.com/compatibility-matrix/cortex-xdr/cortex-xdr-compatibility-with-thir...


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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L2 Linker

I'll give it a shot. Thanks for the update! 

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