04-29-2020 07:17 AM
Hi all,
Has anyone ever had it where an agent will lose connectivity with the management console and will not reinstall afterwards?
I have an endpoint that lost connectivity with the console. Would not check back in. I removed it via the Control Panel and when I went to reinstall it, it looks fine and then towards the end it rolls back the updates and never completes the install. I removed any additional components after that with the wipe utility, rebooted, ran the utility again and it still won't install properly.
I have an open case already but wanted to see if anyone else has had this issue in the past! This is one of those "first time for everything" at our organization.
Thank you in advance.
04-29-2020 08:14 AM - edited 04-29-2020 08:45 AM
Your best bet is to use verbose logging and check the log.
msiexec.exe /i YouPackageName.msi /L*V Agent.log
After it fails, open the agent.log file and search near the bottom for the error.
Also, you will want to confirm that there are no conflicts from this matrix.
04-29-2020 08:49 AM
I'll give it a shot. Thanks for the update!
12-02-2020 01:49 AM - edited 12-02-2020 09:35 PM
Hello Everybody.
I have similar problem like CraigV123. I'm trying to install the Agent on a Win 10 machine and every time it rolls back. I even got the log but I cant really figure out the problem. Can someone can help me?
12-02-2020 01:47 PM
Hi RaviOne,
I'd recommend opening a support ticket in the Customer Support Portal to help resolve your issue and avoid exposing your endpoints' sensitive information.
Best,
Gjenkins
12-06-2022 08:37 AM
Thanks , the link provided is not working . please update it with working link .
12-07-2022 01:18 AM
Hi @Balaraju
You can fine the updated link here.
The PANW help center URL was recently changed - https://docs-cortex.paloaltonetworks.com/
12-07-2022 10:54 AM
typically I have found running the cortex/traps cleaner, reboot, reinstall is way faster. I mostly see 1603 errors that are pretty vague.
If you have a good system in place to push and maintain software I have found this is my go to... I mostly see the roll back on a very small number of assets so that works best for me.
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