09-10-2021 02:31 PM
We recently upgraded our XDR Clients from 7.4.2 to 7.5.0. Since the upgrade a lot of our Windows Servers seem to be using a lot more memory that what I recall other client versions using. For example, older versions where like 200-400MB of usage but with 7.5.0 they are using like 650MB up to 1GB of memory on the Cortex XDR Service (cyserver.exe). I can reboot the service and the memory usage goes down but slowly starts to creep up again.
I opened a ticket with support but they are like "Whaaaaaaaat?" They are still reviewing all the data we submitted
Anyone else having similar issues? Just wondering.
09-15-2021 09:05 AM
Is it version 7.5.0 too?
09-15-2021 09:06 AM
09-15-2021 09:45 AM
Please work with support on this one, using 20GB is really really really too high. This needs to be investigate thoroughly..
They probably need to look deeper at the low level logs on this one.
09-15-2021 09:47 AM
Yes, I have CASE 01947582 open for this issue.
09-23-2021 02:39 PM
Just to update the thread. We've been working with support on this issue. They stated it may be an issue with the Network Packet Inspection module of the client. They released some new content releases to try and resolve the issue. So far with those releases (197 and 198) they appear to at least slow the memory leaking. Still working to see if we have to restart the cyserver.exe process to make the "fix" take hold or not
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