This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Cookie Policy. Click Preferences to customize your cookie settings.
XDR Client version 7.5.0 High Memory Usage
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- LIVEcommunity
- Discussions
- Security Operations
- Cortex XDR Discussions
- XDR Client version 7.5.0 High Memory Usage
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
XDR Client version 7.5.0 High Memory Usage
Options
- Mark as New
- Subscribe to RSS Feed
- Permalink
09-10-2021 02:31 PM
We recently upgraded our XDR Clients from 7.4.2 to 7.5.0. Since the upgrade a lot of our Windows Servers seem to be using a lot more memory that what I recall other client versions using. For example, older versions where like 200-400MB of usage but with 7.5.0 they are using like 650MB up to 1GB of memory on the Cortex XDR Service (cyserver.exe). I can reboot the service and the memory usage goes down but slowly starts to creep up again.
I opened a ticket with support but they are like "Whaaaaaaaat?" They are still reviewing all the data we submitted
Anyone else having similar issues? Just wondering.
Thanks!
13 REPLIES 13
Options
- Mark as New
- Subscribe to RSS Feed
- Permalink
09-15-2021 09:05 AM
Is it version 7.5.0 too?
Options
- Mark as New
- Subscribe to RSS Feed
- Permalink
09-15-2021 09:45 AM
Please work with support on this one, using 20GB is really really really too high. This needs to be investigate thoroughly..
They probably need to look deeper at the low level logs on this one.
Options
- Mark as New
- Subscribe to RSS Feed
- Permalink
09-15-2021 09:47 AM
Yes, I have CASE 01947582 open for this issue.
Options
- Mark as New
- Subscribe to RSS Feed
- Permalink
09-23-2021 02:39 PM
Just to update the thread. We've been working with support on this issue. They stated it may be an issue with the Network Packet Inspection module of the client. They released some new content releases to try and resolve the issue. So far with those releases (197 and 198) they appear to at least slow the memory leaking. Still working to see if we have to restart the cyserver.exe process to make the "fix" take hold or not
Related Content
- How to find the Cortex XDR client Policy Profile name from Windows without Local Admin in Cortex XDR Discussions
- XDR on old MacOS unable to check in in Cortex XDR Discussions
- Deploy Cortex Agent via Intune in Cortex XDR Discussions
- Cortex XDR - Clients can't reconnect to Tenant after long time offline in Cortex XDR Discussions
- Cortex Data lake License in Cortex XDR Discussions
Like what you see?
Show your appreciation!
Click Like if a post is helpful to you or if you just want to show your support.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
LEGAL NOTICES
Copyright 2007 - 2023 - Palo Alto Networks