"taskComplete isAutoRun=True" not working

[Josep]

Hello,

We are using a playbook to run again tasks which are already running. Just to reset the task. However, when the command "taskComplete isAutoRun=True" is used, it doesn't run again. How can we avoid this? Is there another option?

[AbelSantamarina]

Hello @Josep , 

In order to reset a task you will need to reopen it first if it has been previously run. To reopen a task you can run the command !taskReopen which takes as arguments:
i. The id of the task (that can be a tag assigned to the task in the task's details tab).
ii. The incidentId of the incident running the playbook.
iii. The parentPlaybookID, which is to limit the task to reopen if it's found in different subplaybooks. 

E.g.
!taskReopen id=TaggedTask incidentId=1111

Once the task has been reopened, it can then be marked as completed using the !taskComplete command:
!taskComplete id=TaggedTask isAutoRun=true incidentId=1111
 

[Josep]

Thanks for your response  

We have tried to execute the command "!taskReopen id=TaggedTask". However, it doesn't work. This kind of strange behaviour seems to happen when we restart XSOAR and some running tasks get bugged. The status of these playbooks is still "running", so it makes it really difficult to detect. 

Any other ideas? Could it be something related to the docker running behind?