Admin console unreachable/cant remote in or ping - PA support wont let you submit a ticket without a TSF file - which you get via admin console

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Admin console unreachable/cant remote in or ping - PA support wont let you submit a ticket without a TSF file - which you get via admin console

L0 Member

Very frustrated with this - PA portal requires a TSF file to submit a ticket.  We cant generate one, because our portal is unresponsive.  Tried calling and going through telephone support and it redirects to portal support and hangs up.  

 

Anyone have a number to a real person?

2 REPLIES 2

L6 Presenter

I'm assuming you have premium support?  You should be able to just call their 800 # and get into their call center that way.

L0 Member

We do have premium support, but the 800 number asks for a ticket # and if you dont have one, puts you in a circle of going throught the online support portal.

 

*Update - I pretended I didnt have my serial number and needed help from a support representative and got a person - who told me he couldnt help me without a case #.  When I explained I couldn't generate a case # without a tfs file, which I couldn't get because my admin console was unresponsive, he instructed me to create it as an admin case instead of a technical case and then moved it to the correct people.  It shouldn't be that difficult.  

  • 148 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!