08-26-2024 06:48 AM
I registered a device a few weeks ago, and I still haven't received the authorization codes. I don't remember it taking this long before. Does anyone have any ideas or know what the normal wait time is?
Thanks,
Sean
08-26-2024 08:26 AM
Hi @sruddy ,
It shouldn't take this long.
You can check the auth-codes linked to your device in the support portal under Products > Assets:
If you can't find them there then I suggest creating an administrative case with support to get your auth-codes:
Kind regards,
-Kim.
08-26-2024 08:26 AM
Hi @sruddy ,
It shouldn't take this long.
You can check the auth-codes linked to your device in the support portal under Products > Assets:
If you can't find them there then I suggest creating an administrative case with support to get your auth-codes:
Kind regards,
-Kim.
08-27-2024 07:47 AM
That was pretty simple. Thanks for the help.
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