Auto update agent failed to install license information:

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Auto update agent failed to install license information:

I am facing an issue while trying to update the license

 

I am able to ping the google dns and updates.paloaltonetworks.com


admin@PA-VM> ping host updates.paloaltonetworks.com
PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=57 time=6.26 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=2 ttl=57 time=6.03 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=57 time=6.24 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=57 time=6.21 ms
^C
--- updates.gcp.gslb.paloaltonetworks.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 6.039/6.191/6.264/0.089 ms
admin@PA-VM>
==================================================

Error:

Auto update agent failed to install license information:

==================================================

2 REPLIES 2

Community Team Member

Hi @thilagaraj_rajasekar ,

 

Is manually uploading the licenses an option for you ?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClpDCAS

 

Cheers,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
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