Blocking action with Virus Threat, but can't find information

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Blocking action with Virus Threat, but can't find information

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Hi,

We have a user trying to access a website webinar and they are getting blocked with AV threat name Trojan/Js.Iframe.bgw ID: 259252.  The details are as follows.

LogTHREAT
Typevirus
Receive Time2010/03/22 14:03:23
Generation Time2010/03/22 14:03:17
Threat NameTrojan/Js.Iframe.bgw
Threat ID259252
Directionserver-to-client
From ZoneFW_UplinkOutsid
To ZoneFW_UplinkInside
Attacker4.53.17.200
Victim10.0.99.20
From User
To User
From Port80
To Port3376
Protocoltcp
Applicationweb-browsing
Actiondeny
Severitymedium
RuleInternet
Ingress I/Fethernet1/5
Egress I/Fethernet1/6
Log Action
Virtual Systemvsys3
Session Id461655
Count1
Configuration Version8
Categoryany
Othershpbroadband.com
SSL Decryptedno
NAT Appliedno
Packet Captureno
Captive Portalno
Proxy Transactionno
Serial #

2 REPLIES 2

L4 Transporter

If you think this is a false positive you can set an exception for this by simply clicking on the threat name from the threat log, then click on "show" next to exceptions, the click on "add".

To pursue this further you will need to call into support so we can take look at this and perhaps refer this to engineering to correct our content.

Thanks

this issue went after an AV and threat definition update.

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