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10-28-2016 01:42 AM
Hi
Have got a Pa-3020 Demo box to use for a POC, but I cant commit anything as "commit operation aborted as auto-commit not done yet"
In the Task view several auto-commit antries are failed.
Any one has any suggestions ??
Best Regards Jens W
10-28-2016 02:30 AM - edited 10-28-2016 02:38 AM
Hi @JensWilladsen,
The Threat database handler is a 'known' commit failure.
In most cases a corrupt AV signature database or Content database will cause these type of auto commit failures. AV update process or Content update process might have been terminated abruptly without any indication to the user leaving the AV signature database corrupt or Content database corrupt.
Usually a manual Anti-Virus install from the CLI will serve as a workaround for this issue. Download the Anti-Virus file manually from https://support.paloaltonetworks.com and upload the same to the firewall. After the upload, use the following command to do the manaul AV install from the CLI.
> request anti-virus upgrade install file
If the manual install workaround fails for some reason, then another workaround for this issue is described below:
Below are some articles and discussions that discuss this behaviour and offer possible workaround/solution :
Threat Database Handler Failed Commit Error
Error Threat database handler failed Module device
Cheers !
-Kim.
10-28-2016 02:03 AM
Hi @JensWilladsen,
Autocommit failures can have many reasons.
Can you check the autocommit job details and verify exactly why they are failing ?
Cheers !
-Kim.
10-28-2016 02:30 AM - edited 10-28-2016 02:38 AM
Hi @JensWilladsen,
The Threat database handler is a 'known' commit failure.
In most cases a corrupt AV signature database or Content database will cause these type of auto commit failures. AV update process or Content update process might have been terminated abruptly without any indication to the user leaving the AV signature database corrupt or Content database corrupt.
Usually a manual Anti-Virus install from the CLI will serve as a workaround for this issue. Download the Anti-Virus file manually from https://support.paloaltonetworks.com and upload the same to the firewall. After the upload, use the following command to do the manaul AV install from the CLI.
> request anti-virus upgrade install file
If the manual install workaround fails for some reason, then another workaround for this issue is described below:
Below are some articles and discussions that discuss this behaviour and offer possible workaround/solution :
Threat Database Handler Failed Commit Error
Error Threat database handler failed Module device
Cheers !
-Kim.
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