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04-04-2011 05:21 AM
Hi everybody,
Device: PA-2050
Firmware: 4.0.1
we are getting this error message when we try a commit.
What is happening when this appears and what can we do?
A rollback to a further config version is not helping.
Error message:
Management server failed to send ID request to client device
Commit failed
On Web-Gui and on CLI!
Reagrds
Christian
04-04-2011 07:40 AM
I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.
I was never given a root cause or told how to prevent it from happening in the future.
Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.
Hope this helps
//rr
04-04-2011 08:01 AM
There seems to be a Problem with the Memory Management
of the Process "mgmtsrvr"
Keep an eye on the Memory usage of mgmtsrv (show system resources)
and restart the Process if it exceeds >700meg
Regards
Marco
04-04-2011 07:25 PM
Yes. I experienced the same issue.. Called PAN support and they said this is memory leaked issue.. Its a bug.
It will be fixed is PAN OS 4.0.3.. In the mean while, use back the stable version PAN OS 3.1.7 as advised by PAN support..
05-10-2011 02:29 AM
Hi,
Do you by accident use Firefox 4?
I had exactly the same issue with F4. Using IE did not return any error anymore.
Make sure to revert the candidate config to the running config (or reboot) to remove 'the bad stuff', although I don't know exactly what the bad stuff was
Cheers,
Stijn.
06-26-2011 11:51 PM
How do I restart the mgmtsrv process only?
EDIT: Found it in the CLI Reference Guide
admin@PA-500> debug software restart management-server
07-12-2011 06:44 AM
Will the debug software restart management-server command affect traffic flowing through the Palo Alto?
Thanks
Paul
07-12-2011 07:03 AM
Restarting the management server process will not affect user traffic at all.
07-13-2011 12:15 AM
Thanks for the response
Will restarting the device-server impact user traffic?
07-13-2011 08:44 AM
No, restarting the device server won't impact traffic.
07-13-2011 11:46 PM
Thanks. Executing the following commands fixed it for me also
debug software restart management-server
debug software restart device-server
This is the 2nd bug I have found in 4.0.1, does anybody know if this is fixed in 4.0.2?
07-14-2011 12:25 AM
i suggest to take a look in the release notes
There are more than 50 Bugs fixed between 4.0.1 and 4.0.3
Regards
Marco
10-28-2011 09:14 PM
'debug software restart device-server' fixed it for me on PA500 with 4.0.5 installed.
01-22-2013 01:44 AM
Can someone please clarify what exactly gets restarted in each of the following 2 cases:
- debug software restart management-server
- debug software restart device-server
Not much info about those commands in admin or CLI guide.
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