Hi @SurajN ,
PAN-OS 9.0.x has been end-of-life since March 1, 2022, with a latest version of 9.0.16.
I'm guessing PAN-OS 9.0.9-h1 must be between 1 and 2 years old. I'd recommend upgrading first to a more recent/supported version to rule out possible bugs you might be running into.
If the problem persists I'd suggest running a Web UI debug:
I'm trying to fetch report custom for traffic details log ,but it not generating .summary logs report for traffic is generating. pan os version 9.0.9-h1 .PA-3250 model.
Note: As an alternative, a tech support file can be generated since the debug log will be saved in /var/log/pan/php.debug.log
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!