display issue for filter user.src on different vsys(include all vision)

[TysonLiu]

Hi Guys

We got the issue for display src.user of different vsys(include ALL),

for example, when I filtering src.user(abc.com\CDE) on traffic tab of vsys1, then unsuccessful displayed blank src.user on tab, but when I clear filter index, we can see specific user(abc.com\CDE) on traffic tab.

another method, we tried filtering same specific user on traffic tab of "ALL" vision, no any display issue occur, even we clear filtering index.

could anyone have experience for fix this issue?

Version - 8.1.11

user data source - Captive portal

Tyson

[kiwi]

Hi @TysonLiu ,

I haven't experienced this issue myself but you might want to try the webUI debug to get more information on why it's failing.

HOW TO RUN A PAN-OS WEB UI DEBUG 

Hope this helps,

-Kiwi.

[TysonLiu]

Hi Kiwi

thanks for the suggest. I 'll try it and reply as soon as possible.

Thanks

Tyson

[TysonLiu]

Hi Kiwi

cause "group mapping" problem, our customer used the wrong word at attribute of "user domain", when they completed edit, problem resolve.

Thanks

BR

Tyson

[TysonLiu]

Hi

also they have inconsistent domain issue, so they input the wrong word at user domain of group mapping like below example

abc.def.com (correct)

abc.def (incorrect)

BR

Tyson