Failed to install PanOS_3200-10.2.9-h1 with the following errors

[Kangzhiwei]

Hi Guys. 

i have PA-3220 need upgrade to 10.2.9-h1.   but failed.  see bellow error msg.   try to reboot .  no luck. and try to downgrade.  also failed.    can someone help for this issue? thanks very much. 

Loading into software manager
Failed to install PanOS_3200-10.2.9-h1 with the following errors.
Traceback (most recent call last):
File "/usr/local/bin/swminternal", line 18, in <module>
swmmain.main(sys.argv[1:])
File "/usr/share/pan-swm/swmmain.py", line 103, in main
UI.runCommand(H)
File "/usr/share/pan-swm/swmcli.py", line 278, in runCommand
cmd(self.extcmds)
File "/usr/share/pan-swm/swmcli.py", line 426, in do_load
swm.swmRepository(self).load(args, not self.options['nocrypt'])
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 413, in load
self.ensure_freespace_step1(data)
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 300, in ensure_freespace_step1
for img in self.redundant_bases():
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 190, in redundant_bases
images.sort(reverse=True)
File "/usr/lib64/python3.6/site-packages/swm/image.py", line 66, in __lt__
return self.release_info['date'] < obj.release_info['date']
TypeError: '<' not supported between instances of 'NoneType' and 'datetime.datetime'

Warnings

----downgrade failed error msg:

Details

• Failed to install 10.1.12 with the following errors.
• SW version is 10.1.12
• Nothing pending to cancel
• Error: Traceback (most recent call last):
• File "/opt/panrepo/sysroot1/validateold", line 109, in <module>
• ok,err_list, pl_updates = validate_plugin.plugin_sw_migration_check(old_version, new_version)
• ValueError: not enough values to unpack (expected 3, got 2)
•  
• Failed to install version 10.1.12 type panos

[Claw4609]

Hello,

I had a similar error message when upgrading to I think 10.2.8 a bit back. I had to open a tac case and they had to login to the device with the tac user to get this fixed. I would recommend opening a TAC case for this one.