Failed to update content package

[unibg_it]

Good Evening,

I'm having problem installa dynamic updates (PA3020 sw ver 9.1.18) Application and Threats. Everytime I tried to install manually or authomatically I receive this error in system log

Failed to upgrade Content package to version <unknown version>

Content package downloaded but installation could not be scheduled'

Antivirus Updates works properly

Any Ideas

Thanks in advance for help

Best Regards

[kiwi]

Hi @unibg_it ,

Sounds like you're running into this issue:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001VGVCA2&lang=en_US%E2%80%A...

Hope this helps,

Kind regards,

-Kim.

[unibg_it]

Hi thanks for your reply. I had seen that link, but I don't think is exacly my problem. Antivirus dynamic updates works fine, my problem is Application and Threats

[unibg_it · Accepted solution]

Hello Everybody

I solved the issue, I run these command from the cli

delete content cache old-content
debug swm rebuild-content-DB

After run I tried to install new signature and worked like a charm

Thanks for Help

[AjmalshaKI]

Thanks. It is working..

[AdamGoepel-Stillman]

same model running 9.1.16-h3, same issue. Worked for me. Thanks!