Firewall Reboot with Some Critical Comments

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Firewall Reboot with Some Critical Comments

L1 Bithead

Hi everyone,

 

Devices get restarted suddenly with critical comments. Firstly DP restarted and after that system restarted. I will share the critical comments that are from autoassistant. We faced with this issue 2 times. For the first one; TAC engineer said us this is a version bug and fixed on 10.1.6. Now device already on 10.1.6 but faced with issue again. Crash files created aswell while the interrupting started.

 

talhatemel_0-1660033907601.png

Is there any help or anyone faced with this issue before? 

Thank you and best regards.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

@talha.temel ,

 

Please gather the core-files and send them over to TAC for analysis.

 

Best,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

View solution in original post

3 REPLIES 3

L5 Sessionator

Even I don't hit same as your issue, I found one addressed issue in release note which sounds similar to yours.

10.1.6-h6 was released today. and if TAC engineer was pointing to PAN-194601, you can upgrade your device.

 

https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-6-known-and-addressed...

L1 Bithead

Thank you for answer. I opened a TAC case for faced this issue before and TAC engineer told me it is version bug and it fixed in 10.1.6 version with " PAN-187630". We did upgrade to 10.1.6 but we faced again with this issue. But it seems like it is solved in 10.1.6-h6. 

Community Team Member

@talha.temel ,

 

Please gather the core-files and send them over to TAC for analysis.

 

Best,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!
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