Global Protect 1.2.2-14 winhttpObj, error! ipaddress

[MalcolmMaynes]

Hi,

I keep getting this error when trying to connect with global protect, this pc is on the internal network. I should get the massage 'Connected Internal'...any ideas. I have included the log below and highlighted the line.

(T3776) 04/24/13 09:46:14:861 Info (2249): winhttpObj, HandleHttpsRequest, cmdStr =
(T3776) 04/24/13 09:46:14:861 Info (2268): IPADDR=Lonvpn.visitbritain.org,PORT=443,URL=/global-

protect/prelogin.esp,POST=1,POSTDATA="tmp=tmp&clientVer=4100",PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CE

RT=1,ADDITIONAL_CHECK=1
(T3776) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=005EB398)
(T3776) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=005EB398)
(T3776) 04/24/13 09:46:14:861 Info (2388): winhttpObj->SendRequest, first try
(T3776) 04/24/13 09:46:14:861 Info ( 956): winhttpObj, SendRequest, bIngoreClientCert=0
(T3776) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=005EB398)
(T6104) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=005EB398)
(T6104) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=005EB398)
(T6104) 04/24/13 09:46:14:861 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=005EB398)
(T6104) 04/24/13 09:46:14:892 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SENDING_REQUEST, this=005EB398)
(T6668) 04/24/13 09:46:14:892 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_SENT, this=005EB398)
(T6668) 04/24/13 09:46:44:844 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SENDING_REQUEST, this=005EB398)
(T6668) 04/24/13 09:46:44:844 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_SENT, this=005EB398)
(T6668) 04/24/13 09:46:44:844 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SENDREQUEST_COMPLETE, this=005EB398)
(T3776) 04/24/13 09:46:44:860 Info (1007): winhttpObj, get WINHTTP_CALLBACK_STATUS_SENDREQUEST_COMPLETE
(T3776) 04/24/13 09:46:44:860 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RECEIVING_RESPONSE, this=005EB398)
(T3776) 04/24/13 09:46:44:860 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=005EB398)
(T3776) 04/24/13 09:46:44:860 Info (1121): get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR while waitting for header, error=12002, ERROR_WINHTTP_TIMEOUT!
(T3776) 04/24/13 09:46:44:860 Error(2510): winhttpObj, error! ipaddress Lonvpn.visitbritain.org
bRetryWithoutCert is 0, bClientCertNeeded=0
(T3776) 04/24/13 09:46:44:860 Info (2552): HTTP_RPC, result is NULL, len=4
(T3776) 04/24/13 09:46:44:860 Info (1629): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING, this=005EB398)
(T3776) 04/24/13 09:46:44:860 Info ( 501): wait for closing callback success!

[panos]

Can you access your portal from inside typing its address with https.

[MalcolmMaynes]

Hi,

Yes i can access the portal from the inside. The globe icon has a cross on it, when it should show connected on the internal network. This only happens on some laptops. Also is there a way of having a secondary portal configured in the client. As a backup?

[panos]

You can define 2 portals but then you have to use 2 gateways seperately if you don't have GP license.

multigateway needs a license.

[MalcolmMaynes]

Ok, Can you define the second gateway in the global protect client, say in a disaster recovery situation, the client will try to connect to the second gateway when the first one fails..

[panos]

if you have a license you can.without no.only 1 gateway can be used.

[panos]

[MalcolmMaynes]

Ok, I'll look into it!

Just a quick question on pre-logon. Can i switch to pre-logon in the global protect portal - client configuration? I have a machine licence....

[gswcowboy]

There was a bug (id 49856) in reference to machine certificates. Please refer to release notes for further details. Issue fixed in 1.2.3

[MalcolmMaynes]

Ok, i will try again with 1.2.3

[Alpalo]

Hello @MalcolmMaynes Can you share with me how you fixed the case? I have the same problem... winhttpObj, error! ipaddress 

Regards