Enhanced Security Measures in Place:   To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.

GlobalProtect Android Device issue

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

GlobalProtect Android Device issue

L3 Networker

Since early this year, I have been using Globalprotect normally when accessing it with an Android device.

Then suddenly, starting today, when accessing a specific Android device, this error message appears and connection is not possible. "The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect."

Does anyone know the reason for this?

 

Is there compatibility depending on the Android Device?
2 REPLIES 2

Community Team Member

Hi @qmso475 ,

 

Compatibility might certainly be an issue.  Please check the compatibility matrix here:

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L2 Linker

It could also be an expired certificate.

 

  • 1191 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!