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05-28-2024 12:13 AM
Greeting all,
I recently experience GP VPN disconnecting after installing Windows Update kb5037771 for win11 laptop where it totally cannot sign-in at all.
Kindly advise is this something can be done on firewall level or on client machine to fix this issue
Thank you
05-28-2024 01:56 AM
Hi @Fariq_Zaidi ,
Hard to say without any information.
Were you able to see anything on the disconnect reason in the PanGPA/GPS logs ?
View and Collect GlobalProtect App Logs
Kind regards,
-Kim.
05-30-2024 07:00 PM
Hi Kim,
in PANGPS logs as below
Error( 370): 05/14/24 14:29:36:644 read() failed: 10054
Info ( 219): 05/14/24 14:29:36:644 Error processing receive data from client
Info ( 228): 05/14/24 14:29:36:644 close client socket
this is consist with error on this KB : https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MrkCAE
we are currently trying the resolution mention
i will let you know the result later
thank you
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