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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Application recognition "ms-teams-audio-video"

Hello, I run into behavior that I can't explain.We make teams available on the virtual desktops (web-based & desktop app)We only want to block the use of audio and video within the functionality of both teams options. Users are not allowed to use this (due to performance reasons) In our situation we have configured ssl/tls decryption.One...

Dual VPN failover confusion...

Hello everyone, Can someone offer some clarity on my questions regarding these two Palo Alto kbs? 1. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POO0CAO&lang=en_US In the screen shot, both primary and secondary tunnels are UP. Based on what this kb is built off of (https://knowledgebase.paloaltonetworks.com/...

VK9H13 by • L2 Linker
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Resolved! failed download GlobalProtect client

Good morning. I inherited an old PA-220. I would like to try to set up a VPN, but when I try to download any version of the GlobalProtec Client, the download fails "failed to download due to generic communication error". If I try to check for updates below, this attempt also fails "failed to check upgrade info due to generic communication error,...

gnesper by • L2 Linker
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Resolved! GlobalProtect Automatic Update screenshot?

I've looked and cannot find a screenshot of what is presented when the Global Protect portal presents a new updated GP to be downloaded. Would anyone have a screenshot? I can find none in the documentation. In other words, if GP Portal is set to update with prompt what shows up? I'd like to provide some documentation to our users and I can't...

source of user-id data

I'm troubleshooting what appears to be an issue with user-id. I want to confirm I'm identifying the correct Window Event Logs the User-ID Agent captures to populate the User-ID data. I'm reviewing the logs in Splunk, so the source is shows as WinEventLog:Security. It of course contains the source IP, username, and a message indcating a logon eve...

GlobalProtect disconnecting the RDP connection when trying to connect

Hello, So I work in education and our department is currently having an issue with the most recent GlobalProtect update (6.2.2-259) pushed onto us. Some of our staff members use GlobalProtect on their work-from-home laptops and connect to their office PCs through a RDP connection. We have a document imaging software that staff use which req...

armedina by • L0 Member
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  • 1 replies
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Hardware Temperature: Description

Hello EverybodyI'm trying to monitor the temperature of different components with the oid 1.3.6.1.2.1.47.1.1.1.1.2 from my PA5220There are some other items which i already filtered. But i don't understand the meanings from the Descriptions. Can Anyone explaine me the following Descriptions of the entities?:ENTITY-MIB::entPhysicalDescr.19 = STRI...

Netziii by • L0 Member
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Layer 3 Ethernet Interface vs Layer 3 VLAN interface

Trying to really understand the difference here. I have never made a Layer 3 VLAN interface using the VLAN tab on "interfaces". When I make a layer 3 interface I use Ethernet Layer 3 interface that connects downstream to a switch. From what I can tell Layer 3 VLAN interface is a scenario for when you have physical clients connected to the fire...

Firewall PA doesn't process network traffic.

Hi everyone! First, sorry 'cause my English is not good. My issue don't let me sleep. My firewall (PA-3410 v11.0.0-h1) doesn't process traffic, I can't do ping at other interface than MGMT. The Monitor is clear!. The only thing I have observed is that the traffic reaches the MAC interface, but the CPU counter does not increase. After a few min...

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GlobalProtect windows negating/disabling RSA Authentication

We use RSA's MFA Agent for Windows authentication. When we install or update GlobalProtect, it disables the MFA Agent at Windows login until we connect at least once via the VPN. It appears it is adding itself as an authentication provider into the Windows Login UI and I suspect it is related to these registry entries below. Has anyone found ...

Zone to zone interaction PBF

Hi All, i have some doubts .... 1.i have three zone TRUST,DMZ,UNTRUST. 2.there is a nat policy from TRUST zone, DMZ zone to untrust 3.all interface is under same VR .and there i haven't add any static route yet. instead i create a PBF rule from both TRUST AND DMZ to UNTRUST (destination interface=untrust interface, next-hop untrust pc) 4.Secur...

VRF lite two different set

I want to use two Virtual Router VRF router-28 and VRF router-128 WRF-Router-28 for wan, inside DMz Second-Router-128 WAN, INSIDE and DMZ Separation port connection for two set of DMZ, WAN and inside this all allow for PA-440? I'm trying to use as two virtual firewall to one physcial it's don't speed throughout wan connect is very slwo

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