GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

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GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

L3 Networker

Greeting all,


I recently experience GP VPN disconnecting after installing Windows Update kb5037771 for win11 laptop where it totally cannot sign-in at all.


Kindly advise is this something can be done on firewall level or on client machine to fix this issue


Thank you


Community Team Member

Hi @Fariq_Zaidi ,


Hard to say without any information.

Were you able to see anything on the disconnect reason in the PanGPA/GPS logs ?


View and Collect GlobalProtect App Logs


Kind regards,


LIVEcommunity team member, CISSP
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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Hi Kim,


in PANGPS logs as below

Error( 370): 05/14/24 14:29:36:644 read() failed: 10054
Info ( 219): 05/14/24 14:29:36:644 Error processing receive data from client
Info ( 228): 05/14/24 14:29:36:644 close client socket


this is consist with error on this KB :


we are currently trying the resolution mention


i will let you know the result later


thank you 

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