GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

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GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

L3 Networker

Greeting all,

 

I recently experience GP VPN disconnecting after installing Windows Update kb5037771 for win11 laptop where it totally cannot sign-in at all.

 

Kindly advise is this something can be done on firewall level or on client machine to fix this issue

 

Thank you

2 REPLIES 2

Community Team Member

Hi @Fariq_Zaidi ,

 

Hard to say without any information.

Were you able to see anything on the disconnect reason in the PanGPA/GPS logs ?

 

View and Collect GlobalProtect App Logs

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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Hi Kim,

 

in PANGPS logs as below

Error( 370): 05/14/24 14:29:36:644 read() failed: 10054
Info ( 219): 05/14/24 14:29:36:644 Error processing receive data from client
Info ( 228): 05/14/24 14:29:36:644 close client socket

 

this is consist with error on this KB : https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MrkCAE

 

we are currently trying the resolution mention

 

i will let you know the result later

 

thank you 

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