HIP Mobile not detect s/n use host id instead

[pattarachaiKH]

Hi Expert  ,

I found issue about not able to detect hip info serial number  for mobile device is showing host id instead  I'm not sure about is should be show like this kb : How to Check the Information for a Mobile Device in the GP-100 - Knowledge Base - Palo Alto Networks

but show just host id and on s/n tab show value of host id as well  

Thank you