How do I make a feature request for GlobalProtect?

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How do I make a feature request for GlobalProtect?

L1 Bithead

I'd love it if the last Gateway I used was the default on my list instead of Best Available.  Or if this was an option that I can turn on.  

If I am on a different network, perhaps it makes sense to default to Best Available, but it never picks the best available for me.  I live close to one of our offices and work out of one that is slightly farther away, but need access to things I can only access from where I work.

So how do I request such a feature?


L1 Bithead

Or even put my most frequent choice at the top of the list.  It's scroling down that list all the way to the bottom that is so annoying.

Hi @calasyr 


Reach out to your SE to have her/him create a feature request.




I have no idea what an SE is or how to reach out to him/her.

Support engineer?  How does one find an SE?

SE = Sales Engineer

In this case I think you need to ask the responsible firewall administrators in your company as they should know the PaloAlto SEs.


L7 Applicator

You could creat a portal config for yourself, add the same gateways but have your preferred as high or highest priority then the other/others as low or lowest.



That sounds interesting.  Thanks.


But from what I've googled, it seems like a complicated process.  Not even sure if I have the right document.

Does anyone know if there is a straightforward, less than 18 step process that works on a Mac somewhere on the web?

on the firewall just clone your existing portal/agent/config.

move the new config to the top, add your name in user/group section and set your own gateway priority.


My ipad will allways connect to A1-4, unless it returns no SSL handshake, then it will connect to A1-5


works well on IPad IOs so should be OK on a Mac.







The Mac version of the software, at least in our organization, doesn't seem to have a way to clone anything in the firewall, assuming this is even what you're referring to.  Looks like you have some additional installed.


@calasyr , sorry for the confusion.


you need to administer the firewall portal. This is where you set your globalprotect connection preferences, this is then pushed to your device on authentication.

Administer the firewall portal.  Hmmm....  I wonder what that means.  🙂

Not a network admin here.  Just a guy using the VPN.

Thanks, anyway.

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