06-09-2014 10:47 PM
I have a question of Paloalto networks vm fw, is there any ways to find out VM CPUID & UUID when orinigal register virtual machine on support portal.
I have tried many ways on support portal -> asset, but still not successful.
06-10-2014 12:04 AM
As per my knowledge, you would not get the CPUID or UUID from the support portal. Here is the DOC for initial registration How to Authorize/Register a VM
If you want to move an existing VM serial number to an another partition or a new server, you need to get assistance from support. They will bind your VM serial number and the new CPUID / UUID.
06-10-2014 12:30 AM
Thanks for your answer,but if this is the only way for Paloalto networks official suggestion, that would be a problem for us, because our VM license is NFR, it is used for poc testing, so we have to change CPUID & UUID for different customer frequently.
06-10-2014 12:36 AM
This is not the official suggestion, better you could open a ticket with customer service team. They will give you the best answer for you.
06-10-2014 12:40 AM
06-10-2014 12:48 AM
The CPUID/UUID would be the ID, where the VM has been installed ( Server). It should be available with you, in order to register the VM.
06-10-2014 08:44 AM
I know what you say, but our original PA-VM has been remove from ESX, so I can't find it out any more.
06-10-2014 08:52 AM
I understand the situation. If you have the serial number with you, you may contact with "customer support" and they will help you.
06-10-2014 09:00 AM
I have been contact support for further assistance, thanks.
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