Support Case Access Problem

[Serpil]

malik.kecioglu@barikat.com.tr can access Support Portal but when he click Support case ,get a error.I checked his user ,everything looks ok. I can see all support case.could you please check malik.kecioglu@barikat.com.tr user. regards

[kiwi]

Hi @Serpil ,

The address you provided doesn't seem to have any entitlements. 

Please check your records as the address you provided in this thread doesn't match the one on file.

Cheers,

-Kiwi.

[Serpil]

I checked that user entitlements. you can see at the screenshot.please could you checked again. regards.

[kiwi]

Hi @Serpil ,

That address seems correct and entitlements look good. 

You might have to contact support and have the back-end team check the account.

Kind regards,

-Kiwi.

[TomYoung]

Hi @Serpil ,

I had the same problem last year.  I called support to create a case, and they fixed it.

https://www.paloaltonetworks.com/company/contact-support

Thanks,

Tom