Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
04-19-2022 02:13 AM
malik.kecioglu@barikat.com.tr can access Support Portal but when he click Support case ,get a error.I checked his user ,everything looks ok. I can see all support case.could you please check malik.kecioglu@barikat.com.tr user. regards
04-19-2022 02:36 AM
Hi @Serpil ,
The address you provided doesn't seem to have any entitlements.
Please check your records as the address you provided in this thread doesn't match the one on file.
Cheers,
-Kiwi.
04-19-2022 05:44 AM
I checked that user entitlements. you can see at the screenshot.please could you checked again. regards.
04-20-2022 02:12 AM
Hi @Serpil ,
That address seems correct and entitlements look good.
You might have to contact support and have the back-end team check the account.
Kind regards,
-Kiwi.
04-20-2022 09:41 PM
Hi @Serpil ,
I had the same problem last year. I called support to create a case, and they fixed it.
https://www.paloaltonetworks.com/company/contact-support
Thanks,
Tom
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
