04-19-2022 02:13 AM
malik.kecioglu@barikat.com.tr can access Support Portal but when he click Support case ,get a error.I checked his user ,everything looks ok. I can see all support case.could you please check malik.kecioglu@barikat.com.tr user. regards
04-19-2022 02:36 AM
Hi @Serpil ,
The address you provided doesn't seem to have any entitlements.
Please check your records as the address you provided in this thread doesn't match the one on file.
Cheers,
-Kiwi.
04-19-2022 05:44 AM
I checked that user entitlements. you can see at the screenshot.please could you checked again. regards.
04-20-2022 02:12 AM
Hi @Serpil ,
That address seems correct and entitlements look good.
You might have to contact support and have the back-end team check the account.
Kind regards,
-Kiwi.
04-20-2022 09:41 PM
Hi @Serpil ,
I had the same problem last year. I called support to create a case, and they fixed it.
https://www.paloaltonetworks.com/company/contact-support
Thanks,
Tom
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