Support Case Access Problem

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Support Case Access Problem

L0 Member

malik.kecioglu@barikat.com.tr can access Support Portal but when he click Support case ,get a error.I checked his user ,everything looks ok. I can see all support case.could you please check malik.kecioglu@barikat.com.tr user. regards

Serpil_0-1650359327407.png

 

4 REPLIES 4

Community Team Member

Hi @Serpil ,

 

The address you provided doesn't seem to have any entitlements. 

Please check your records as the address you provided in this thread doesn't match the one on file.

 

Cheers,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Serpil_0-1650371888454.png

I checked that user entitlements. you can see at the screenshot.please could you checked again. regards.

Community Team Member

Hi @Serpil ,

 

That address seems correct and entitlements look good. 

You might have to contact support and have the back-end team check the account.

 

Kind regards,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Cyber Elite
Cyber Elite

Hi @Serpil ,

 

I had the same problem last year.  I called support to create a case, and they fixed it.

 

https://www.paloaltonetworks.com/company/contact-support

 

Thanks,

 

Tom

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