06-01-2021 06:12 PM
Constantly (every minute) getting this error from Panorama, currently running on Panorama v10, having difficulty to find the details what records are not found.
SYSTEM ALERT : high : Retrieving Content 'WildFire' info failed with error 'No record...
Thanks in advance
12-18-2021 09:18 PM - edited 12-18-2021 09:20 PM
I had same issue on M200 running 10.1.3.
I was getting emails every minute.
Fix is you need to go to log settings and put this filter under system high
(severity eq high) and not (description contains 'Retrieving Content \'WildFire\' info failed with error \'No records found\'' )
06-01-2021 07:20 PM
Is your panorama - at least sometimes - updating wildfire content update successfully? If not, does it work when you do it manually?
06-01-2021 07:55 PM
Yes, i can see the wildfire has been installed for the latest versions, which is why im puzzled what are the messages for 🙂
07-11-2021 06:12 AM
Iam also facing same issue please advice if it's resolve as my firewall version is pan-os 10.0.5 and iam facing this same issue on firewall.
07-17-2021 03:39 AM
Not resolved. I am facing the issue with 10.0.6
07-17-2021 04:03 AM
In wildfire content select schedule from every minute to real time. Then you cannot received these alert.
07-17-2021 04:25 AM
Thanks, that solved it. Did you happen to also run into Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent' when you upgraded and remember the solution?
09-08-2021 03:25 AM
Couldnt find the realtime option on our Panorama - 10.0.5, can you share your version ?
09-08-2021 03:36 AM
09-08-2021 03:40 AM
can you share which Panorama version will be available ?
09-08-2021 03:50 AM
you mean to say that in which version this option is available??? As my panorama version is 10.0.5 .
09-08-2021 03:56 AM
erm, you mentioned previously if we changed the Schedule to Realtime, the alerts will stopped.
can you share did you configure on the firewall itself and not panorama wildfire schedule ?
as we are still getting the alerts every minute ..
09-08-2021 03:59 AM
09-08-2021 04:01 AM
But as per TAC, this message is from Panorama with regards to the Wildfire updates and not from the Firewall itself.
09-08-2021 04:05 AM
As these system log comes from firewall that send to panorama. So it's show on panorama. you can test once you select the real time on firewall. It's will not send to panorama.
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