Global Protect Transparent Update not working.

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Global Protect Transparent Update not working.

L1 Bithead

Good day,

I was trying to update the Global Protect client via the activation from the PA Firewall [Device -> GlobalProtect Client] our users are currently the version 6.1.0-58 but, we wanted to move on into the version 6.2.2, but, it always fails the Download, in the option "Allow User to Upgrade GlobalProtect App" I set it to "Allow Transparently" but, i actually tried all the options and none of them seems to work, I read about it was related to an DNS issue, but didn't worked for me.

 

Any suggestions? I don't have any software to do massive deployment.

 

Thank you!

 

GPAgente update failed.png

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hi @R.Tudon ,

 

The most common cause I have seen for this IS a DNS issue.  IF you have the same DNS domain inside your network and outside, you need to have a DNS A record for the GP public IP address on your inside DNS servers also.  You said that you tried that already, but I wanted to confirm the specifics.

 

Thanks,

 

Tom

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Cyber Elite
Cyber Elite

Hi @R.Tudon ,

 

The most common cause I have seen for this IS a DNS issue.  IF you have the same DNS domain inside your network and outside, you need to have a DNS A record for the GP public IP address on your inside DNS servers also.  You said that you tried that already, but I wanted to confirm the specifics.

 

Thanks,

 

Tom

Help the community: Like helpful comments and mark solutions.
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