Global Protect Transparent Update not working.

[R.Tudon]

Good day,

I was trying to update the Global Protect client via the activation from the PA Firewall [Device -> GlobalProtect Client] our users are currently the version 6.1.0-58 but, we wanted to move on into the version 6.2.2, but, it always fails the Download, in the option "Allow User to Upgrade GlobalProtect App" I set it to "Allow Transparently" but, i actually tried all the options and none of them seems to work, I read about it was related to an DNS issue, but didn't worked for me.

Any suggestions? I don't have any software to do massive deployment.

Thank you!

 

[TomYoung · Accepted solution]

Hi @R.Tudon ,

The most common cause I have seen for this IS a DNS issue.  IF you have the same DNS domain inside your network and outside, you need to have a DNS A record for the GP public IP address on your inside DNS servers also.  You said that you tried that already, but I wanted to confirm the specifics.

Thanks,

Tom