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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Pre-Logon Behavior with SAML Login

I recently found interesting behavior in GlobalProtect with pre-logon when using SAML. I started off by following these instructions: Remote Access VPN with Pre-Logon The customer I was working with had certificates in the user-store they did not want to access during pre-logon or user login. We specified "Machine" in the "Client Certificate ...

GlobalProtect 6.3.3-h14 (6.3.3-c1121) causes immediate PanGPA.exe crash (access violation) on Windows 11 25H2 after clean install — resolved by downgr

SummaryAfter installing GlobalProtect App 6.3.3-h14 (6.3.3-c1121) on Windows 11 25H2, the client crashes immediately and cannot be used to log in. Reverting to the previously installed version resolves the issue. This is not isolated to one machine — it has been reproduced on multiple independent Windows 11 25H2 endpoints.Error observed1. Global...

螢幕擷取畫面 2026-09-22 162803.png
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Global Protect Blank Screen on Windows 11

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end the global protect task and re-open the application. The issue is very intermittent and does not ...

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Not able to login to Windows due to Global Protect not being connected

So even if Global protect was connected before a logout, sometimes it wont let my AD users login to the computer at all saying We could not authenticate with the server basically, and few times if i let it sit for 10 seconds it will connect and im able to login without that error message. Is there any way to fix this? or any one experience somet...

J.Hiett by • L0 Member
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  • 1 replies
  • 0 Likes

Allowing GlobalProtect connection via Source user

Hi everyone, Our staff occasionally goes abroad and they still need to be able to work. At the moment, we need to ask them to check their Public IP and then we whitelist that. This gets a bit cumbersome, especially if they're going to 3-4 countries in 2 weeks. Is there a way to allow them to connect to GP if it identifies that it's a particula...

Globalprotect for android ver 6.1.14 issue

Hello Team, I am recently having problem with GlobalProtect agent for Android phones. previously everything was fine and no problems until version 6.1.11.x. now upgraded to Globalprotect for android version 6.1.14.x. since this version was installed o the mobiles, we are having problems connecting to the portal. as soon as yo...

Globalprotect Portal not generating cookie after login

Hi everyone,i ran over an cookie generation issue with my GlobalProtect Portal.To minimize login requests we are generating Authentication override cookies on the portal side and set the lifetime on the gateway side to 5 minutes.The first time i connect to the portal (windows client) the cookie is issued and logged in gp logs 'portal-gen-cookie'...

Is it possible to have 2 portals and 2 gateways, each for different "VPN" connectivity and users?

Hi, hoping someone can guide me. I am trying to see if it's possible to have, basically, 2 VPN's on the same firewall. One portal/gateway would be for employees using radius/AD/DUO authentication and the new one would be for consultants. Same authentication methods although the consultants would be in a different AD group for auth/DUO. Basically...

Gateway certificate issue on Android Globalprotect

I've currently got a support case open for this, but I'm trying to see if other users are having the same issue. From what I've seen: 6.1.11 - No issue 6.1.12 - No issue 6.1.13 - Issue Occurs 6.1.14 - Issue Occurs (current version on Play Store) The issue seems to be that the client doesn't trust the certificate for the gateway. I'm not s...

jsalmans by • L4 Transporter
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  • 6 replies
  • 0 Likes

few remote users on global protect 6.2.8-c948 are facing connectivity issue "the network connection is unreachable or the portal is unresponsive

few remote users on global protect 6.2.8-c948 are facing connectivity issue "the network connection is unreachable or the portal is unresponsive. The global protect logs doesn't show any errors but users are facing difficulties connecting to the global protect VPN.

Why is Connect Before Logon hidden behind a manual PanGPS -registerplap command?

Can someone at PAN explain the design decision here? The GlobalProtect portal exposes an impressive collection of settings—some useful, some spectacularly niche. The MSI also accepts enough properties to make deployment engineering its own part-time job. Yet enabling Connect Before Logon/PLAP somehow requires administrators to run this separat...

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