GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1

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GlobalProtect 6.3.3-1016 Failed to Open File Mac M3 Pro (Apple Silicon) macOS Tahoe 26.5.1

L0 Member

There are issues connecting to my Employer's VPN using GlobalProtect 6.3.3-1016 application.

Where as an older version which we have (v5.2.10-6) is working fine.

PanGPS.log

P1190-T8523  06/18/2026 17:49:05:145 Debug( 200): WAIT_TIMEOUT
P1190-T8523  06/18/2026 17:49:05:145 Debug( 733): HipMonitorThread quits.
P1190-T16643 06/18/2026 17:49:13:656 Info ( 565): msgtype = portal
P1190-T16643 06/18/2026 17:49:13:656 Info (3519): ProcessServerPortal m_bdisconnect = 0 m_tundisconnect = -1
P1190-T16643 06/18/2026 17:49:13:656 Debug(3534): ----Portal Processing starts----
P1190-T16643 06/18/2026 17:49:13:656 Debug(3542): ProcessServerPortal: szCacheOnly: no bRetrieveCacheOnly: 0
P1190-T16643 06/18/2026 17:49:13:656 Debug(3573): ProcessServerPortal: bRefreshToken = 0,  m_stopnetevents = 0 , always on tun state =  -1
P1190-T16643 06/18/2026 17:49:13:656 Debug( 270): PASvcMan: Set stop request...
P1190-T16643 06/18/2026 17:49:13:657 Debug(3609): User profile type is 0(not roaming)
P1190-T12035 06/18/2026 17:49:13:657 Debug( 405): PASvcMan: handle stop request ...
P1190-T12035 06/18/2026 17:49:13:657 Debug( 588): PASvcMan: Stopping ProxyAgent service ....
P1190-T12035 06/18/2026 17:49:13:657 Debug( 607): PASvcMan: ProxyAgent service stopped!
P1190-T16643 06/18/2026 17:49:13:659 Debug(3649): pg, source = 0, old source is 0
P1190-T16643 06/18/2026 17:49:13:659 Debug(3672): pg, preferred gateway not set in message, old prefergateway=:)
P1190-T16643 06/18/2026 17:49:13:659 Debug(3729): CheckUpdate is false.
)P1190-T16643 06/18/2026 17:49:13:659 Debug(3754): portal-certificate-verification is yes
P1190-T16643 06/18/2026 17:49:13:659 Debug(3770): full-chain-cert-verify From saved portal setting is 
P1190-T16643 06/18/2026 17:49:13:661 Debug(3837): gets saml user name myUsername@env.employerDomain.com.
P1190-T16643 06/18/2026 17:49:13:661 Debug(3854): No saml-load-cache tag.
P1190-T16643 06/18/2026 17:49:13:661 Debug(3862): saml-auth-error is 
P1190-T16643 06/18/2026 17:49:13:661 Debug(3890): allow-cached-portal is yes
P1190-T16643 06/18/2026 17:49:13:661 Debug(3935): NewWinUser is myUsername, WinUser is , PreviousSwitchOffMsg is false
P1190-T16643 06/18/2026 17:49:13:661 Debug(3936): GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername myUsername%40env.employerDomain.com, IsVPNConnected 0
P1190-T16643 06/18/2026 17:49:13:661 Debug(4978): Grace period is 0
P1190-T16643 06/18/2026 17:49:13:661 Debug(3947): isNotUserSwitchOrRDP 0, isNotPrelogonFirstLogin 0, hasPreExistingConditions 1
P1190-T16643 06/18/2026 17:49:13:661 Debug(8697): StopThreads starts:
P1190-T16643 06/18/2026 17:49:13:661 Debug(8704): There are 5 threads running...
P1190-T16643 06/18/2026 17:49:13:661 Debug(1483): Logging out gateway, reason is StopThreads
P1190-T25895 06/18/2026 17:49:13:661 Debug(7962): HipReportThread: got exit event.
P1190-T25895 06/18/2026 17:49:13:661 Debug(8205): HipReportThread: HipReportThread quits.
P1190-T16643 06/18/2026 17:49:13:661 Debug(1522): Logging out gateway over
P1190-T16643 06/18/2026 17:49:13:661 Debug(8714): Going to wait all threads exit...
P1190-T21803 06/18/2026 17:49:13:661 Debug(7054): NotificationTimerThread: got exit event.
P1190-T20511 06/18/2026 17:49:13:661 Debug(8391): NetworkConnectionMonitorThread: got exit event.
P1190-T20287 06/18/2026 17:49:13:661 Debug(7137): Received thread quite event while waiting for federal mandate
P1190-T20287 06/18/2026 17:49:13:661 Debug(7632): NetworkDiscoverThread: quits.
P1190-T19503 06/18/2026 17:49:13:661 Info (1811): Read route socket returns -1
P1190-T19503 06/18/2026 17:49:13:661 Debug(1877): RouteReadThread exited.
P1190-T18731 06/18/2026 17:49:13:661 Debug( 213): CaptivePortalDetectionThread: got exit event.
P1190-T18731 06/18/2026 17:49:13:661 Debug( 412): CaptivePortalDetectionThread: captive portal detection thread exit status is (failed).
P1190-T20511 06/18/2026 17:49:13:661 Debug(8406): NetworkConnectionMonitorThread: quits.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8718): threads are gracefully stopped, counter=599.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8731): Double check all threads.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8782): To reset thread quit event.
P1190-T22567 06/18/2026 17:49:13:799 Debug( 244): HipCheckThread: got thread exit event.
P1190-T22567 06/18/2026 17:49:13:799 Debug( 290): HipCheckThread: Hip check thread quits.
P1190-T20051 06/18/2026 17:49:13:799 Debug( 439): HipMissingPatchThread: got thread exit event.
P1190-T20051 06/18/2026 17:49:13:799 Debug( 537): HipMissingPatchThread: Hip check missiing patch thread quits.
P1190-T16643 06/18/2026 17:49:13:799 Debug( 134): All hip collect threads quit gracefully.
P1190-T16643 06/18/2026 17:49:13:799 Debug(8792): StopThreads ends.
P1190-T16643 06/18/2026 17:49:13:799 Debug(3984): Reset user signout flag
P1190-T16643 06/18/2026 17:49:13:799 Debug(8661): StartThreads starts:
P1190-T22571 06/18/2026 17:49:13:799 Debug(6869): NotificationTimerThread: notification timer thread starts.
P1190-T22571 06/18/2026 17:49:13:799 Debug(7047): NotificationTimerThread: wait (-1 ms) for notification timer event.
P1190-T20067 06/18/2026 17:49:13:799 Debug(  30): CaptivePortalDetectionThread: captive portal detection thread starts.
P1190-T20067 06/18/2026 17:49:13:799 Debug( 210): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
P1190-T20515 06/18/2026 17:49:13:799 Debug(7092): NetworkDiscoverThread: network discover thread starts.
P1190-T20515 06/18/2026 17:49:13:799 Debug(7105): Start NetworkDiscoverThread
P1190-T16643 06/18/2026 17:49:13:799 Debug(4005): Update GP disable status to false
P1190-T18739 06/18/2026 17:49:13:799 Debug(7928): HipReportThread: HipReportThread starts up.
P1190-T18739 06/18/2026 17:49:13:799 Debug(7954): HipReportThread: wait for HIP report ready event.
P1190-T19507 06/18/2026 17:49:13:799 Debug(8213): NetworkConnectionMonitorThread: network connection monitor thread starts.
P1190-T20299 06/18/2026 17:49:13:799 Debug( 169): Start HipCheckThread
P1190-T20299 06/18/2026 17:49:13:799 Debug( 212): HipCheckThread started...
P1190-T20299 06/18/2026 17:49:13:799 Debug( 218): HipCheckThread: wait for hip check event for 3600000 ms);
P1190-T21811 06/18/2026 17:49:13:799 Debug( 178): Start HipMissingPatchThread
P1190-T21811 06/18/2026 17:49:13:799 Debug( 413): HipMissingPatchThread started...
P1190-T25907 06/18/2026 17:49:13:799 Debug( 188): Start HipMonitorThread
P1190-T25907 06/18/2026 17:49:13:799 Info ( 729): HipMonitorThread starts
P1190-T8547  06/18/2026 17:49:13:799 Debug(1863): RouteReadThread entered.
P1190-T16643 06/18/2026 17:49:13:802 Debug(6012): PanIntelligentPortal: intelligent_portal 0 always_on 1 
P1190-T16643 06/18/2026 17:49:13:802 Debug(4112): Skip parsing user because saml user name is not empty
P1190-T16643 06/18/2026 17:49:13:802 Debug(14314): Saved password is empty.
P1190-T16643 06/18/2026 17:49:13:802 Debug(4226): Portal vpn.****.**********.com, user myUsername@env.employerDomain.com, logonDomain , saved user myUsername@env.employerDomain.com, path /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/
P1190-T16643 06/18/2026 17:49:13:802 Debug(4292): use proxy is 1
P1190-T16643 06/18/2026 17:49:13:802 Debug(1717): SSO GetSsoCredential starts. 
P1190-T16643 06/18/2026 17:49:13:812 Debug(14331): SSO password is empty
P1190-T16643 06/18/2026 17:49:13:812 Debug(4513): m_preUsername ___empty_username___
P1190-T16643 06/18/2026 17:49:13:812 Debug(14291): Password is empty.
P1190-T16643 06/18/2026 17:49:13:812 Debug(10152): User name for cached portal confg: myUsername%40env.employerDomain.com
P1190-T16643 06/18/2026 17:49:13:812 Debug(4525): bCheckCachedPortalForPrelogon is 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4528): nPrelogonStatus is 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4534): m_bHello: 0, m_isPrelogonEnabled: 0, GetPrelogonStatus(): 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(4546): CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName myUsername%40env.employerDomain.com, preUsername ___empty_username___
P1190-T16643 06/18/2026 17:49:13:812 Info (13511): Portal config does not exist, try registry/plist
P1190-T16643 06/18/2026 17:49:13:812 Debug(4799): Use ssl tunnel is no
P1190-T16643 06/18/2026 17:49:13:812 Debug(4809): bCheckCachedPortalForPrelogon: 0, m_bOnDemand: 0
P1190-T16643 06/18/2026 17:49:13:812 Debug(8846): --Set state to Retrieving configuration...
P1190-T16643 06/18/2026 17:49:13:812 Debug(2051): unknown network type.
P1190-T20515 06/18/2026 17:49:13:812 Debug(6012): PanIntelligentPortal: intelligent_portal 0 always_on 1 
P1190-T20515 06/18/2026 17:49:13:812 Debug(7108): ProcessIntelligentPortal: NetworkDiscoverThread ChangePortal false 
P1190-T20515 06/18/2026 17:49:13:812 Debug(7131): NetworkDiscoverThread: wait for fed mandate event.
P1190-T16643 06/18/2026 17:49:13:815 Debug(4461): Reachability check for address ***.**.**.** passed
P1190-T16643 06/18/2026 17:49:13:843 Debug(17362): Portal's ipv4 address ***.**.**.**
P1190-T16643 06/18/2026 17:49:13:843 Debug(10252): SSO enable status is 0, user name is myUsername@env.employerDomain.com, domain name is . 
P1190-T16643 06/18/2026 17:49:13:843 Debug(2313): SetProxyForHost host vpn.****.**********.com m_bUseProxy 1 m_bProxyMultipleAutoDetect 0
P1190-T16643 06/18/2026 17:49:13:843 Debug(2336): Set Proxy for Host vpn.****.**********.com 
P1190-T16643 06/18/2026 17:49:13:843 Debug(8908): ----Portal Pre-login starts----
P1190-T16643 06/18/2026 17:49:13:843 Debug(8919): Skip portal prelgoin for saml
P1190-T16643 06/18/2026 17:49:13:843 Debug(11370): ----Portal Login starts----
P1190-T16643 06/18/2026 17:49:13:843 Debug(11374): m_szSavedUserName is myUsername%40env.employerDomain.com 
P1190-T20067 06/18/2026 17:49:13:843 Debug( 236): CaptivePortalDetectionThread: IsDetectingCaptivePortal=1, PreLoginIsDone=0
P1190-T20067 06/18/2026 17:49:13:843 Debug( 210): CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
P1190-T16643 06/18/2026 17:49:13:843 Debug(3240): Failed to open file /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:843 Info ( 624): EVP_DecryptFinal_ex failed
P1190-T16643 06/18/2026 17:49:13:843 Debug(11267): Failed to decrypt data
P1190-T16643 06/18/2026 17:49:13:843 Debug(11322): Failed to get portal user password.
P1190-T16643 06/18/2026 17:49:13:843 Debug(10152): User name for cached portal confg: myUsername%40env.employerDomain.com
P1190-T16643 06/18/2026 17:49:13:843 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPCD_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:843 Debug(3450): cannot restore portal config digest /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPCD_f64f6a605f3e7ac43020aa1cb5553128.dat.
P1190-T16643 06/18/2026 17:49:13:843 Debug(3240): Failed to open file /Users/myUsername/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPPAC_cd31cc1468fb936ad7ea1489ef3058c9.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug(3215): Unserialized empty cookie for portal vpn.****.**********.com and pre-logon user.
P1190-T16643 06/18/2026 17:49:13:844 Debug(11460): IsInPrelogon() 0, GetPrelogonStatus() 0
P1190-T16643 06/18/2026 17:49:13:844 Info ( 624): EVP_DecryptFinal_ex failed
P1190-T16643 06/18/2026 17:49:13:844 Debug(11267): Failed to decrypt data
P1190-T16643 06/18/2026 17:49:13:844 Debug(11487): Failed to get portal login password.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 330): ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.
P1190-T16643 06/18/2026 17:49:13:844 Debug(  85): ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPortalCfgCriteria_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug(  77): Portal config criteria is restored.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 619): pan_read_text_from_file(): File does not exist. File: /Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPortalCfgCriteria_f64f6a605f3e7ac43020aa1cb5553128.dat
P1190-T16643 06/18/2026 17:49:13:844 Debug(11560): m_szDomainAndUsername is myUsername%40env.employerDomain.com
P1190-T16643 06/18/2026 17:49:13:844 Debug(17525): Portal auth method: saml, auth src: IDP
P1190-T16643 06/18/2026 17:49:13:844 Debug( 426): Original host vpn.****.**********.com(vpn.****.**********.com)
P1190-T16643 06/18/2026 17:49:13:844 Debug( 146): set session proxy to 1-0x1047513f0.
P1190-T16643 06/18/2026 17:49:13:844 Debug( 679): Portal or gateway login, set connect timeout to 30.0
P1190-T16643 06/18/2026 17:49:13:844 Info (13511): Portal config does not exist, try registry/plist
P1190-T16643 06/18/2026 17:49:13:844 Debug( 721): Cannot get gateway client cert path
P1190-T16643 06/18/2026 17:49:13:844 Info ( 472): Timeouts monitor started, LocalDataTask <5EFC5782-526C-480F-8C43-44854E280254>.<2>, connect timeout 30.0, receive timeout 30.0
P1190-T20067 06/18/2026 17:49:15:918 Debug(  77): CPD, reset cp detection history
P1190-T20067 06/18/2026 17:49:15:919 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T20067 06/18/2026 17:49:15:990 Debug( 209): CPD, pan_http_captive_portal_detection: status is 200
P1190-T20067 06/18/2026 17:49:15:990 Debug( 222): CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
P1190-T20067 06/18/2026 17:49:16:083 Debug(  96): CPD, index=0, iRet=-1, lastError=0
P1190-T20067 06/18/2026 17:49:16:083 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
P1190-T20067 06/18/2026 17:49:16:083 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T19027 06/18/2026 17:49:16:780 Debug(1155): Received challenge NSURLAuthenticationMethodServerTrust, queue [NSOperationQueue 0x126704780 (QOS: USER_INITIATED)]
P1190-T19027 06/18/2026 17:49:16:795 Debug(1213): Trust evaluation result {
    RevocationInfo =     (
                {
            ocsp =             {
            };
            valid =             {
                ...
            };
        },
                {
            ocsp =             {
            };
            valid =             {
                ...
            };
        },
                {
            ocsp =             {
            };
        }
    );
    TrustCertificateTransparency = 1;
    TrustEvaluationDate = "2026-06-18 12:19:16 +0000";
    TrustResultDetails =     (
                {
        },
                {
        },
                {
        }
    );
    TrustResultValue = 4;
}
P1190-T19027 06/18/2026 17:49:16:795 Debug(1238): Trust evaluation properties (
        {
        error = "No error.";
        title = "vpn.****.******.com";
    },
        {
        title = "Amazon RSA 2048 M04";
    },
        {
        title = "Amazon Root CA 1";
    }
)
P1190-T19027 06/18/2026 17:49:16:795 Info ( 709): Server is trusted vpn.****.**********.com(vpn.****.**********.com)
P1190-T16643 06/18/2026 17:49:17:083 Info ( 584): Finished with vpn.****.**********.com:443
P1190-T16643 06/18/2026 17:49:17:083 Debug( 536): error detail is HTTPS User Authentication failure.
P1190-T16643 06/18/2026 17:49:17:083 Debug( 420): received no data
P1190-T16643 06/18/2026 17:49:17:083 Debug( 575): m_bUserAuthentication is set to false.
P1190-T16643 06/18/2026 17:49:17:083 Debug(18030): Auth failed. Private header is auth-failed-invalid-http-arg
P1190-T16643 06/18/2026 17:49:17:083 Debug( 790): portalType: 0
P1190-T16643 06/18/2026 17:49:17:083 Info (13511): Portal config does not exist, try registry/plist
P1190-T16643 06/18/2026 17:49:17:083 Debug( 815): GetHttpResponse: m_errorDetails is HTTPS User Authentication failure..
P1190-T16643 06/18/2026 17:49:17:083 Debug(11853): Portal config is NULL.
P1190-T16643 06/18/2026 17:49:17:083 Debug(10348): Return false for saml/cas auth
P1190-T16643 06/18/2026 17:49:17:083 Debug(10349): m_preUsername ___empty_username___, IsInPrelogon() 0
P1190-T16643 06/18/2026 17:49:17:083 Error(9637): Portal auth failed but SAML/CAS auth is successful
P1190-T16643 06/18/2026 17:49:17:086 Debug(2644): Send response to client for request portal
P1190-T20067 06/18/2026 17:49:17:109 Debug( 209): CPD, pan_http_captive_portal_detection: status is 204
P1190-T20067 06/18/2026 17:49:17:109 Debug( 215): CPD, no matching string
P1190-T20067 06/18/2026 17:49:17:120 Debug(  96): CPD, index=1, iRet=-1, lastError=-1
P1190-T20067 06/18/2026 17:49:17:121 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 204
P1190-T20067 06/18/2026 17:49:17:121 Debug(2484): pan_get_gp_user_agent szGpUserAgent ua is PAN GlobalProtect/6.3.3-1016 (Apple Mac OS X 26.5.1).
P1190-T20067 06/18/2026 17:49:17:225 Debug( 209): CPD, pan_http_captive_portal_detection: status is 200
P1190-T20067 06/18/2026 17:49:17:225 Debug( 222): CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
P1190-T20067 06/18/2026 17:49:17:268 Debug(  96): CPD, index=2, iRet=-1, lastError=-1
P1190-T20067 06/18/2026 17:49:17:268 Debug( 132): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
P1190-T20067 06/18/2026 17:49:17:268 Debug( 362): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
P1190-T20067 06/18/2026 17:49:17:268 Debug( 210): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
P1190-T25907 06/18/2026 17:49:43:811 Debug( 200): WAIT_TIMEOUT
P1190-T25907 06/18/2026 17:49:43:811 Debug( 733): HipMonitorThread quits.

 

Old version we have that works: 5.2.10-6

New version we are trying to upgrade to which doesn't work: 6.3.3-1016

 

Things we tried so far:

  • Upgrade from old version
  • Uninstall old then install new
  • Delete all folders of global protect and then install new
  • Clean Install
  • Permutations of restart + install + uninstall + upgrade
  • Providing full permissions to the folders used by the App

None of the above options has worked.

Please help.

 

And I am not alone, there are people who are experiencing the same issue as it can be seen in this reddit thread:
https://www.reddit.com/r/paloaltonetworks/comments/1u2wz9y/globalprotect_6331016_issues_on_macos_265...

2 accepted solutions

Accepted Solutions

Community Team Member

Hi @ABhanawala ,

 

I've seen similar scenarios.


The logs indicate that the portal authentication fails with the error auth-failed-invalid-http-arg.

This happens because the device hostname contains spaces or special characters (such as apostrophes), which the firewall rejects as invalid computer input during the authentication check.

 

For example  (Kiwi's Macbook Air),(Jon’s MacBook Pro (2)), which contains spaces or special characters (such as apostrophes).

In this scenario, changing the macOS device hostname to a simple string without spaces or special characters (e.g., KiwisMac or JonMacPro) fixed the issue.

 

The Reddit post you shared also leaned towards a special character issue.

 

Best,

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

Thank for your quick response.

Initially I thought this was the Hostname everyone in the reddit post and you as well are talking about.
System Settings -> Sharing -> Hostname

ABhanawala_1-1781791251184.png

And Yes, I have indeed checked that and update as well just in case.
Currently this is my local hostname: EmployerM3Pro14
But changing this didn't work.

BUT just now I saw that there is another result in the settings search.
Which is System Settings -> About -> Name
Which had "-" (dash) characters previously.

ABhanawala_2-1781791458252.png

I didn't see it initially,
but now updated it by double clicking and removing dashes.
Restarted my device.
And now it works.

Thank you for the hint.
It was such a hassle to find this.

Application should be able to identify cases like this and at least notify users if this is an issue when installing or connecting to a network.

 

Anyways, thanks for the support @kiwi.

View solution in original post

2 REPLIES 2

Community Team Member

Hi @ABhanawala ,

 

I've seen similar scenarios.


The logs indicate that the portal authentication fails with the error auth-failed-invalid-http-arg.

This happens because the device hostname contains spaces or special characters (such as apostrophes), which the firewall rejects as invalid computer input during the authentication check.

 

For example  (Kiwi's Macbook Air),(Jon’s MacBook Pro (2)), which contains spaces or special characters (such as apostrophes).

In this scenario, changing the macOS device hostname to a simple string without spaces or special characters (e.g., KiwisMac or JonMacPro) fixed the issue.

 

The Reddit post you shared also leaned towards a special character issue.

 

Best,

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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Thank for your quick response.

Initially I thought this was the Hostname everyone in the reddit post and you as well are talking about.
System Settings -> Sharing -> Hostname

ABhanawala_1-1781791251184.png

And Yes, I have indeed checked that and update as well just in case.
Currently this is my local hostname: EmployerM3Pro14
But changing this didn't work.

BUT just now I saw that there is another result in the settings search.
Which is System Settings -> About -> Name
Which had "-" (dash) characters previously.

ABhanawala_2-1781791458252.png

I didn't see it initially,
but now updated it by double clicking and removing dashes.
Restarted my device.
And now it works.

Thank you for the hint.
It was such a hassle to find this.

Application should be able to identify cases like this and at least notify users if this is an issue when installing or connecting to a network.

 

Anyways, thanks for the support @kiwi.

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