Public Website IPs that is not a part of the address object group specified in destination is being blocked by Deny security policy

[RoneyRajan123]

Hi Team,

I’m experiencing an unusual issue with my Palo Alto firewall. This problem started about a week ago. Prior to that, the website in question was functioning properly and being handled by the appropriate security policy.

Currently, a public website is being blocked by a specific security policy in the firewall. Upon reviewing this policy, I couldn’t find the website’s address in any of the destination address groups.

Here are the details of the policy:

• Source Zone: Any
• Source Address: Any
• Destination Zone: Any
• Destination Address: Static Address Object
• Policy Action: Deny

Website: https://********.org

Websites  IPs do not appear to be part of the static address objects in the destination address lists.

Interestingly, if we remove the static address object from the policy, the website works fine and is processed by the appropriate security policy.

Please advise on how to resolve this issue.

@kiwi @ahameed @mshamamulla @paloalto 

[RoneyRajan123]

We also tried to find out those IPs in the CLI as well, however, we couldn't find it. is it a bug. 

[Rahul.Balan]

I am also facing the same issue for website https://arabglobalscholars.org/ . it is getting blocked by the object group that does not contain the ip address of the website