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WildFire EU connection timeouts

L0 Member

Some of the customers are experiencing following errors with PAN devices (updates OS 8.x) that use WildFire EU (about 5-10 per day at random times):

 

Event: 'wildfire-conn-failed'

Severity: 'medium'

Description: 'Failed to perform task multiple times resulting in connection timeout with WildFire Cloud eu.wildfire.paloaltonetworks.com'

 

If they change WildFire to Global those errors do not appear again. Does anyone have idea how to solve it or what is going on with EU WildFire?

 

Regards,

Vladimir Vucinic

 

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