07-20-2018 08:13 AM
From my understanding EOL is when PAN stops sending any updates and you will not recieve any maintenance updates.
1) You'll receieve support as long as you have a valid support contract. That being said, the first thing TAC is likely to recommend if you call in with an issue is that you upgrade to a newer release. Configuration cases would maintain the same.
2) While I imagine that PAN could make an exception if a security bug was found and enough people where known to be running the EOL version, I wouldn't count on this. EOL means that Palo is done supporting that version.
As for support; the base major version releases will all recieve a smaller life cycle then *.1 releases. I fully expect that PAN will have 8.1.* released in a perfectly capable release by the end of this year, and wouldn't worry about not being able to upgrade to 8.1 by Jan 29th 2019.
