08-24-2018 06:01 AM
Hi,
Although looking through this in internal sources as well, but maybe you guys have seen this and have an idea.
Initially there was PA VM-100 trial registered in Support Account 1 - partner account. Everything's good.
Trial expired, full license was purchased - auth code was registered in Support Account 2 - customer specific account. VM-100 was deactivated and re-registered in the Support Account 2 with a new auth code, licenses were uploaded manually to the device and they look valid, but at the same time it is not possible to get Software updates, GP packages, retrieve licese keys for license server, etc. due to Error:
"Failed to install licenses. Serial Number doesn't belong to this support account."
As soon as I transferred the VM back to original Support Account 1 - it started working. Transferred back to Support Account 2 - same error message. As mentioned - licenses show up fine, S/N is registered on Support Account 2 and can be seen as active.
From my side it looks like VM is still hanging to the original account where the Trial was started, even though it was re-registered.
Any ideas?
